Last updated: 15 January 2026
biotronex AS is the data controller responsible for your personal data. We are a company registered in Norway with registration number 253614798, located at Olav Tryggvasons gate 101, 5059 Bergen, Vestland, Norway.
We collect personal data to provide you with our retail inventory performance analytics services. The data we collect includes information you provide directly to us when you use our website, contact us, or use our services. This may include your name, email address, phone number, company information, and any other information you choose to provide when contacting us or using our platform.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and website usage patterns through cookies and similar tracking technologies.
We use your personal data for several purposes based on different legal grounds. We use of your data includes providing our retail analytics services, responding to your enquiries, improving our website and services, and communicating with you about our services and updates.
When you contact us through our website or email, we use your information to respond to your enquiries and provide the services you request. We may also use your data to send you important service updates and information about our platform.
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
We do not sell your personal data to third parties. We may share your information with trusted service providers who help us operate our business, such as hosting providers, email services, and analytics providers. These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.
We may also disclose your information if required by law, to protect our rights or property, or in connection with a business transaction such as a merger or acquisition.
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. These include the right to access your personal data, correct inaccurate information, delete your data in certain circumstances, restrict processing, object to processing, and data portability.
You also have the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for processing.
Contact information and enquiry data are typically retained for up to 3 years after your last interaction with us, unless you request deletion or we are required to retain it longer by law.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.
If you have any questions about this privacy policy or our data practices, or if you wish to exercise your rights regarding your personal data, please contact us using the following information:
Email: privacy@biotronex.pro
Phone: +47 55220748
Address: biotronex AS, Olav Tryggvasons gate 101, 5059 Bergen, Vestland, Norway
We will respond to your enquiries within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).